Delivery Information
During the holiday season: All carriers report slower-than-normal shipping times. Between November 15th and January 1st, we suggest adding an additional 2 or 3 days to the typical estimates provided below.
Delivery (also known as fulfillment) is the entire process from the time you complete your purchase through to when you receive your item(s). On this page, we try to answer any questions related to delivery.
Where does Fandom Figures ship to?
At this time, Fandom Figures ships "domestically" to the United States. Our shipping carrier of choice is USPS and they deliver to:
- Street Addresses
- PO Boxes
- APO
- FPO
- Puerto Rico, and
- other US Territories.
Unfortunately, not all services are available to all locations. While we all want to be heroic, Fandom Figures and the USPS cannot deliver to Hawaii via Parcel Select Ground shipping. (Our system should prevent that option, but if it doesn't, we'll reach out to you to discuss other options.)
In our experience, USPS is the most cost effective for the items we sell. If there is some reason that USPS doesn't work for you, contact us to discuss other options.
If you are further abroad but absolutely want to get something from our store, an exception would only be considered as a Special Order due to the extra paperwork (customs and the related) associated with International Shipping. Special Orders have their own set of policies found elsewhere on the site.
How long does it take to process my order?
Fandom Figures strives to process orders within 2 business days (excluding holidays and weekends). This allows time for us to properly process, pick, inspect, pack, and have the carrier pick up the package(s).
If you absolutely need something by a certain date and you are not sure if it will arrive, use the Contact form to ask. We can best advise you on an individual basis.
How much is it going to cost to ship my items and when are they going to get here?
Ah, the most important set of questions!
In order to provide the most accurate costs, shipping is calculated when you are checking out. While we could try to give estimates, it simply wouldn't be fair or accurate to quote them outside of an actual order.
Shipping Specials:
- We offer free Economy shipping.
- We offer Priority shipping at an additional fee.
Current shipping options are as follows:
| Service Level | Estimated Delivery Time |
|---|---|
| Parcel Select Ground (Economy) | 2 to 8 days |
| First Class Package (Economy) | 2 to 5 days |
| Priority Mail (Priority) | 1 to 3 days |
Note: All time estimates are to the continental United States. Destinations such as (but not limited to): Alaska, Hawaii, and other US Territories may take longer. If you live in these regions, you likely have more experience with items being shipped there than we do.
Did we miss something?
If there's other information you think we should include, please, drop us a note. We are always looking to improve and customer feedback is always welcome.